• No products in the cart.

FAQS

NEW ACCOUNT

Create an account – To create an account you’ll need to fill in a member’s form with your personal details. Once you have set up your account placing an order is very quick and easy because we will already have all the information we require.

NEWSLETTER

Subscribe to the newsletter – To be the first to know about our news, promotions, sewing tutorials and style tips, subscribe to our newsletter. You’ll love it!

ORDERS

You can place your order as a guest, without having to register your details. In this case, we will not save your details but each time you place an order you will have to fill in your details again.

You can place an order as a member. In this case you will not need to fill in your details every time you place an order. You only need to put the items you want in your basket, go to process order and proceed to payment.

METHOD OF PAYMENT

We use PayPal as we consider this method of payment to be fast, convenient and secure for our clients. PayPal offers a very reliable service that protects its users.

SHIPPING

Shipping is free for all countries on the list of destinations. If your country does not appear on that list and you are interested in buying one or more items, do not hesitate to contact us through our contact form. We will send you an estimate of the shipping costs to your country without delay.

DELIVERY TERMS AND CONDITIONS

We use the UPS transport service for all countries (except France) so that you can track your order in real time. For France we use the service provided by the French post office “colissimo” which also allows you to track your order in real time.

Delivery times vary from country to country. Generally, delivery times are between 7 to 14 working days.

RETURNS

For France: Returns for France are free. If you want to return one or more items go to the section MY ORDERS, select the order and next to it click on Return, select the item(s) you want to return and the reason(s) for the return. Send the item to Adelaydi, 31 rue de barrandeguy, 64 700, Hendaye, France using the normal “colissimo” service. The item(s) must still have the original label attached and be in perfect condition. The cost of shipping and the amount paid for the item(s) will be refunded as soon as we receive the item(s).

For Spain: Returns for Spain are free. If you want to return one or more items go to the section MY ORDERS, select the order and next to it click on RETURN, select the item(s) you want to return and the reason(s) for the return. We will send you a link so that you can print the return UPS label. Stick this on your package. You can call UPS to come and collect your package or leave it at the nearest UPS collection point. The item(s) must still have the original label attached and be in perfect condition.

For other countries: If you want to return one or more items go to the section MY ORDERS, select the order and next to it click on RETURN, select the item(s) you want to return and the reason(s) for the return. You will be responsible for the cost of returning your item(s). Choose a postal service which is economic and which you can track. When you have sent your item(s) go to my orders section and introduce the transport service you have chosen and the tracking number. The amount paid for the item(s) will be refunded as soon as we receive the item(s).

DEFECTIVE ITEMS

Although we take great care to ensure that our products are impeccable, if you find a defect go to MY ORDERS section and select the product and next to it click on RETURN, select the item that you want to return and in the box reason for returning select “the item is defective”.  Return the package as indicated in the RETURNS section, according to your country. If you pay for the cost of returning the item, we will refund this cost and the amount paid for the item when we receive the package.

MADE TO MEASURE ORDERS

Some garments are made to measure.

How to take your own measurements: to take your own measurements correctly go to the section MADE TO MEASURE, then go to the product tab you are interested in and click on the button “GUIDE TO TAKE YOUR OWN MEASUREMENTS”, you will then see a document that gives a step by step explanation on how to do this. You can also download this as a PDF for your own convenience.

Delivery times: As this is a made to measure garment, delivery times are usually between 10 and 20 calendar depending on the country.

Returns for a made to measure garment: Made to measure garments cannot be returned unless they are defective. If there is a defect contact us through our contact page and we will explain how to return the item. We will pay the costs of returning the item. When we receive the package we will refund the cost of shipping and the amount paid for the item.