FREE SHIPPING & RETURNS *
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FAQS

NEW ACCOUNT

To create an account you’ll need to fill in a member’s form with your personal details. Once you have set up your account placing an order is very quick and easy because we will already have all the information we require.

ORDERS

You can place your order as a guest, without having to register your details. In this case, we will not save your details but each time you place an order you will have to fill in your details again.

You can place an order as a member. In this case you will not need to fill in your details every time you place an order. You only need to put the items you want in your basket, go to process order and proceed to payment.

METHODS OF PAYMENT

You can use your credit card, Visa, American Express, MasterCard or PayPal as a form of payment. At no time will we have knowledge of your banking information as it is transmitted in encrypted form from one bank to another. We do not receive or keep any credit card number. The banking server only transmits a validation of the transaction.
We use the 3D Secure protocol (through Stripe) through which your bank guarantees that only the credit card holder can authenticate the transaction. This guarantees our clients that nobody else can use their credit cards on our site.

SHIPPING

Delivery is free for all countries.
We use the UPS transport service for all countries so that you can track your parcel in real time.
If you live outside the European Union, you will have to pay customs duties (where needed) as soon as you receive your package.

DELIVERY TERMS AND CONDITIONS

Delivery times vary from country to country. Generally, delivery times are between 2 to 7 working days.
If you live outside the European Union, you will have to pay customs duties (where needed) as soon as you receive your package.

RETURNS

*FOR FRANCE, SPAIN, UNITED KINGDOM, PORTUGAL, ITALY, IRELAND, GERMANY, AUSTRIA, BELGIUM, DENMARK, SCOTLAND, FINLAND, LUXEMBOURG, MONACO, HOLLAND, SWEDEN :
Returns are FREE

If you are not satisfied with any of our items, please contact us within 5 days after receiving the package and we will send you a return receipt to fill it out. You can change it or request a refund.
Items must not have been used or washed and must be in perfect condition with their label.
You have 14 working days (from the receipt of the package) to return a product of your order.
If you want to return one or more items go to the section MY ORDERS, select the order and next to it click on RETURN, select the item(s) you want to return and the reason(s) for the return. We will send you a link so that you can print the return UPS label. Stick this on your package. You will leave the parcel at the nearest UPS collection point.
We will proceed to the refund as soon as we receive your return shipment.

*FOR THE REST OF THE WORLD :
Returns at YOUR EXPENSE
If you are not satisfied with any of our items, please contact us within 5 days after receiving the package and we will send you a return receipt to fill it out. You can change it or request a refund.
Items must not have been used or washed and must be in perfect condition with their label.
You have 14 working days (from the receipt of the package) to return a product of your order.
You will have to return the order by your own means and the costs will be at your expense. You can choose the carrier you want as long as they provide you with a tracking number. It is helpful to keep the original return shipment slip until you have received confirmation of our receipt of your return shipment for possible enquiries or in the event of the package getting lost. It can take several days for your return shipment to be received and checked .You will receive an email notification once we have processed your return shipment.
We will proceed to the refund as soon as we receive your return shipment.

DEFECTIVE ITEMS

Although we take great care to ensure that our products are impeccable, if you find a defect, send us a mensage to adelaydi@adelaydi.com telling us your problem. We will send you a prepaid return label to send us back the garment.

MADE TO MEASURE ORDERS

Some garments can be made to measure

How to take your own measurements : to take your own measurements correctly go to the section MADE TO MEASURE, then go to the product page are interested in and click on the button “ TAKE YOUR MEASUREMENTS”, you will then see a document that gives a step by step explanation on how to do this. You can also download this as a PDF for your own convenience.

Delivery times : As this is a made to measure garment, delivery times are usually between 6 and 10 working days depending on the country.

Returns for a made to measure garment: Made to measure garments cannot be returned unless they are defective. If there is a defect send us a mensage to adelaydi@adelaydi.com and we will send you a label for the return. You will just have to attach the returns label to your parcel where it can be clearly seen and drop the package off at a UPS collection point near you. It is helpful to keep the original return shipment slip until you have received confirmation of our receipt of your return shipment for possible enquiries or in the event of the package getting lost. We will proceed to the refund as soon as we receive your return shipment.